Returns & Exchanges

At Doki, we prioritize your satisfaction and the freshness of our products. Due to the perishable nature of our food items, we offer a 14-day window for returns on non-perishable goods and resolution for any quality concerns.

Return Process

• 1.
  Contact Support

  Email our customer care team at [email protected] with your order number and a brief explanation of the issue or return request.

• 2.
  Photo Documentation

  For items that arrived damaged or spoiled, please attach clear photographs of the product and packaging to expedite your refund or replacement.

• 3.
  Return Authorization

  Once approved, our team will provide a return shipping label for non-perishable items or confirm a credit for perishable goods.

• 4.
  Refund Processing

  After we receive your returned item or verify your claim, your refund will be processed back to your original payment method within 5-7 business days.